To enable the customers to voice their grievances or to offer some suggestions for improvement in customer service, "Customer Day" is observed at all the offices of the Bank across the organisation covering branches, Regional Offices, Corporate Office on the 15th of every month (next day, if 15th is a holiday or half-day). During 3.00 p.m. to 5.00 p.m. on this day, any customer can meet Senior/Top executives of the Bank including Chairman & Managing Director without prior appointment.
| (A) In case of any complaint, the matter shall be first brought to the notice of the concerned Branch Manager for immediate redressal.
(B) If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Regional Manager concerned (who are the Nodal Officers for complaints at our Regional Offices) at their contact address.
(C) If the complainant is still not satisfied with the responses received, he can address his complaint to the Bank's Controlling Authority/Nodal Officer at Corporate Office Bangalore at the address given below giving full details of the case.
Incase of need , the customers may also approach the concerned Line Functioning Heads
Syndicate Bank, Corporate Office
Planning & Development Department
Syndicate Bank Building
2nd Cross, Gandhinagar
Banagalore - 560009
Phone : 080-22260281
Fax : 080-22208960
E-Mail : firstname.lastname@example.org
(D) After exhausting all the above machinery/channels, if the customer is not fully satisfied, he can write to the Chairman & Managing Director of the Bank.
(E)To strengthen the speedy Redressal of the complaints , as per RBI guidelines, our Bank has appointed Shri K Rama Murthy as “Internal Ombudsman (IO)” of our Bank with effect from 01.08.2015 for a period of two years
Anonymous complaints will not be entertained.In case a complaint is false / frivolous, the Bank is at liberty to take appropriate action against the complainants.
- Directorate of Public Grievances, Govt. of India, Cabinet Secretariat, Sansad Marg, New Delhi.
- The Banking Ombudsman located in selected centres in the country under RBI's Banking Ombudsman Scheme, 2006. Click to view/download the full text of the amended Banking Ombudsman Scheme, 2006 of RBI.
- The District Consumer Forum under Consumer Protection Act, 1986.