Syndicate Bank
customer care
 

Customer Service

 

Cyber/Information Security & Business Continuity

 

Security Tips for Customers

 

Compliance with KYC/AML Norms by Branches  

 

Customer Care

To enable the customers to voice their grievances or to offer some suggestions for improvement in customer service, "Customer Day" is observed at all the offices of the Bank across the organisation covering branches, Regional Offices, Corporate Office on the 15th of every month (next day, if 15th is a holiday or half-day). During 3.00 p.m. to 5.00 p.m. on this day, any customer can meet Senior/Top executives of the Bank including Chairman & Managing Director without prior appointment.
 

Complaint Redressal

       (A) In case of any complaint, the matter shall be first brought to the notice of the concerned Branch Manager for immediate redressal.
       (B) If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Regional Manager concerned (who are the Nodal Officers for complaints at our Regional Offices) at their contact address.
       (C) If the complainant is still not satisfied with the responses received, he can address his complaint to the Bank's Controlling Authority/Nodal Officer at Corporate Office Bangalore at the address given below giving full details of the case.
Mr. H. Bhaskar 
General Manager
Syndicate Bank, Corporate Office
Planning & Development Department
Syndicate Bank Building
2nd Cross, Gandhinagar
Bengaluru - 560009
Phone : 080-22260281
Fax : 080-22208960
E-Mail : syndcare@syndicatebank.co.in 
Incase of need , the customers may also approach the concerned Line Functioning Heads
       (D) After exhausting all the above machinery/channels, if the customer is not fully satisfied, he can write to the Chairman & Managing Director of the Bank.
       (E)To strengthen the speedy Redressal of the complaints , as per RBI guidelines, our Bank has appointed Shri K Rama Murthy as “Internal Ombudsman (IO)” of our Bank with effect from 01.08.2015 for a period of two years and his term now is extended for a period of one year with effect from 01.08.2017 to 31.07.2018.
  • Directorate of Public Grievances, Govt. of India, Cabinet Secretariat, Sansad Marg, New Delhi.
  • The Banking Ombudsman located in selected centres in the country under RBI's Banking Ombudsman Scheme, 2006. Click to view/download the full text of the amended Banking Ombudsman Scheme, 2006 of RBI.
  • The District Consumer Forum under Consumer Protection Act, 1986.
Anonymous complaints will not be entertained.In case a complaint is false / frivolous, the Bank is at liberty to take appropriate action against the complainants.

 

Online submission of complaint

Customer's Complaints & Redressal Status

Grievance Redressal Officers for DBT/DBTL


Bank's Policy ON


Note:

THE CODE OF BANK'S COMMITMENT FOR INDIVIDUAL CUSTOMERS 
BANKING CODES AND STANDARDS BOARD OF INDIA

SyndicateBank is member of the Banking Codes and Standards Board of India (BCSBI). This Board is set up, as envisaged, in the Annual Policy Statement for the year 2005-2006, to oversee the implementation of Fair Practice Code evolved by the Indian Banks' Association. Membership of the BCSBI by banks would also ensure that customers enjoy a greater degree of trust and confidence in Banks. BCSBI has been set up as an independent autonomous watchdog to monitor and ensure that the Banking Codes and Standards voluntarily adopted by banks are adhered to in delivering services to customers. The objective of the BCSBI is to ensure that the banks in India adhere to a voluntary Code which sets minimum standards for fair and transparent treatment of individual customers availing of banking services. The voluntary code provides protection to individual customers and explains how banks are expected to deal with customers in their day to day operations. The Banking Codes and Standards Board of India monitor the code.
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