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CUSTOMER CARE
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COMPLAINT REDRESSAL
RTI ACT, 2005
SHARE HOLDER INFORMATION
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SHAREHOLDERS SATISFACTION SURVEY – 2012
(Please rate on a 5 point scale of 1 to 5)
 
Fields marked with (*) are mandatory
Shareholder's Information
Folio /Client ID No:*
No. of Shares Held:
Name of the Member:*
Address:*
Phone Number:
(With STD Code)
 
 
1- Excellent 2- Very Good 3- Good 4- Satisfactory 5- Poor
 
SL. No AREAS 1 2 3 4 5
1 Turnaround time for response to shareholder query
2 Quality of Response
3 Timely receipt of Annual Report
4 Quality of Financial and Non-Financial Information in the Annual Report
5 Overall quality of Annual Report(Including presentation , lay out, visuals, etc.)
6 Conduct of the Annual General Meeting
7 Timely receipt of dividend warrants
8 Information on the Bank’s Website
9 Promptness in confirming demat /remat requests
10 Dividend payment through ECS
11 Overall Rating
 
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