This Board is set up, as envisaged, in the Annual Policy Statement for the year 2005-2006, to oversee the implementation of Fair Practice Code evolved by the Indian Banks’ Association. Membership of the BCSBI by banks would also ensure that customers enjoy a greater degree of trust and confidence in Banks.
BCSBI has been set up as an independent autonomous watchdog to monitor and ensure that the Banking Codes and Standards voluntarily adopted by banks are adhered to in delivering services to customers. The objective of the BCSBI is to ensure that the banks in India adhere to a voluntary Code which sets minimum standards for fair and transparent treatment of individual customers availing of banking services. The voluntary code provides protection to individual customers and explains how banks are expected to deal with customers in their day to day operations. The Banking Codes and Standards Board of India monitor the code.
The contact details are as follows:
Reserve Bank of India Building
C-7, 4th Floor
Bandra Kurla Complex
Mumbai 400 051
PH : 022-26573716
FAX 022-26573719
E-mail: ceo.bcsbi@rbi.org.in
Website : www.bcsbi.org.in
For any enquiries about the code please contact IBA at the following address:
Indian Banks Association
Veer Nariman Road
Mumbai 400 020
PH : 022-22844999
PH : 022-22844999
E-Mail : ibastadium@bsnl.net
Website : www.iba.org.in
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